Natural Gas Safety

Transportation by pipeline is the safest form of energy delivery the country. In fact, natural gas pipelines transport approximately one-fourth of the energy consumed in the U.S. and is delivered to customers through a 2.5 million mile pipeline system. At Arkansas Oklahoma Gas, safety is our #1 Priority and we take every possible step to ensure the safety and reliability of our natural gas systems.


We believe awareness is key to preventing pipeline incidents and in order to further help reduce incidents in your home and in your community.


Here is what you should keep in mind:
  • When planning to dig or excavate for any type of build (fences, digging for drainage ditches, home additions etc.), CALL 811 to ensure no pipelines or other underground utilities are hit during any digging or excavating activities.
  • Pipeline markers should always be respected. Markers are used to show the approximate location of natural gas pipelines running throughout a specific area. They also contain important information such as, the type of material running through the pipeline, name of the operating company, as well as company contact information.
  • Third party excavation is still the main cause for pipeline incidents. If you suspect any illegal digging, contact law enforcement authorities immediately.
  • If pipeline damage occurs or you suspect any pipeline damage, no matter how minor the damage may appear, please notify us immediately at 1-844-528-5520. We will need to evaluate any and all damage to make any necessary repairs and ensure your safety.
  • During a pipeline accident, pipeline operators follow specific procedures and rules to address the situation. They are solely responsible for closing and opening valves and shutting off gas service. Please cooperate with pipeline operators and if you have any questions, please contact us immediately.

IF YOU BELIEVE YOU HAVE A NATURAL GAS EMERGENCY, CALL 800-883-3181 RIGHT AWAY!


BLOCKED SEWER? YOU MAY BE DEALING WITH A CROSS BORED SEWER LINE!


HOW DO CROSS BORES HAPPEN?

For many years, utilities nationwide have installed gas pipelines by boring underground, rather than digging trenches, to avoid tearing up paving and landscaping.

Existing underground pipes and wires are marked, when possible, before work begins. But sewer pipes often go unnoticed because they are regularly unmapped and are undetectable using above-ground locating devices.

Crossbores are a rare side effect that can happen when the machine used to install gas pipelines inadvertently bores through sewer lines.

IF YOU SUSPECT A CROSS BORE

  • Call or ask your sewer clearing professional to contact Arkansas Oklahoma Gas prior to clearing the blockage. We will promptly meet your professional to locate and mark our natural gas pipeline free of charge.
  • Never use a sewer clearing machine to clear an interior blockage until the obstruction has been identified.
  • Suspect a gas leak? Leave the area immediately and call Arkansas Oklahoma Gas or 911. Do not use phones near the gas leak.
  • Before anyone clears an interior blockage, by chemical or mechanical means, call Arkansas Oklahoma Gas for immediate assistance.

USE YOUR SENSES TO RECOGNIZE A NATURAL GAS LEAK

A majority of gas pipeline leaks occur as a result of individuals digging on their own property. State law requires all excavators and private citizens to contact an 811 center prior to any excavation activities. Once 811 is called, Arkansas Oklahoma Gas will mark all gas pipelines free of charge.

Although natural gas pipelines have an unparalleled safety record, occasionally leaks do occur.

How to Recognize a Natural Gas Leak

It’s important to know the signs and hazards of a natural gas leak.

Although natural gas pipelines have an unparalleled safety record, occasionally leaks do occur.

Here are some signs of a natural gas leak:

Here are some hazards you need to be aware of:

If you suspect a natural gas leak, call Arkansas Natural Gas immediately at 800-883-3181 from your neighbor’s house or another location away from the leak.

If you smell gas, act fast!

Natural gas does not have an odor, so an odorant called Mercaptan is added to signal a leak. Mercaptan gives off a foul smell, reminiscent of rotten eggs or sulfur.

If a natural gas leak is suspected, NEVER do anything that might cause a spark. This includes:

Most leaks are small and not dangerous, but if a leak is suspected, always comply with the following procedure to be safe:

Under no circumstances should you ever attempt to repair, stop or fix a pipeline leak, or rupture. Trained pipeline technicians with specialized equipment and knowledge are the only individuals qualified to conduct repairs on natural gas pipelines.


Emergency Contact Information

To request that pipelines near your home or business be located:

811 or 888-DIG-SAFE or 877-DIG-SAFE

To report an emergency, call:

911 or 800-883-3181