Payment & Energy Assistance Programs

We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 479-784-2000 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.

In addition, AOG has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:

Arkansas Customers

Plans are underway to end the moratorium on disconnects in Arkansas. Pursuant to Arkansas Public Service Commission (the Commission) Docket No. 20-012-A, Order No. 15, the COVID-19 restrictions on disconnections of past due natural gas bills have a targeted end day of May 3, 2021.

We are here to help! While we cannot waive the charges for your natural gas service, we will work with you to make payment arrangements if you need them or direct you to payment assistance agencies in your area.

To make a payment or payment arrangement on your account or for more information, please contact us at CustomerServiceQuestions@aogc.com or call us at 1-800-842-5690 or 479-784-2000479-784-2000.

Delayed/Deferred Payment Agreement

When you enter into a Delayed/Deferred payment agreement, you’re allowed additional time to bring your account up to date. Your full balance due will be divided evenly over an agreed-upon time frame. You’ll still be responsible for paying your monthly bill in addition to your Delayed/Deferred payment agreement amount.

Assistance Providers

AR Sebastian/Crawford County- CSCDC -Payment assistance and deadlines have been extended. Please visit their website at http://cscdc.info.

AR Franklin/Logan County - ARVAC - Payment assistance and deadlines have been extended. Please visit their website at https://www.arvacinc.org/services/community-programs.

OK - DHS - Payment assistance and deadlines have been extended. Please visit their website at http://okdhslive.org.

CSCDC website : https://cscdc.net/

ARVAC website : https://www.arvacinc.org/services/community-programs

Oklahoma DHS website : http://www.okdhslive.org/

CARES Act Funding

The CARES Act funding will be deployed within LIHEAP through two allocations. $6.97 million is being allocated to support a Supplemental Crisis program. $1.23 million will support an Air Conditioning program. These programs will assist low-income households that have accumulated larger than normal past-due balances on their utility bills.

For information about eligibility requirements and how to apply for funding, visit www.adeq.state.ar.us/energy For contact information for the Community Action Agency in your county click here.

COVID-19 Rental Assistance Program

The Emergency Rental Assistance Program is designed to assist households that are unable to pay rent and utilities due to unemployment, a reduction in household income, or other financial hardship as a result of the COVID-19 pandemic.

An “eligible household” is defined as a renter household in which at least one or more individuals meets the following criteria:

  • Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19;
  • Demonstrates a risk of experiencing homelessness or housing instability; and
  • Has a household income at or below 80 percent of the area median.

Arkansans who have lost income because of the public health emergency are encouraged to apply for rental and housing assistance through the COVID-19 Emergency Solutions Grant. More information about how to apply can be found on the Arkansas Department of Human Services website, or contact the Arkansas Community Action Agencies Association at www.acaaa.org.

In Oklahoma, contact KI BOIS Community Action Partnership at https://www.kibois.org/KIBOIS_EMSERV.html , or visit the Oklahoma Housing Finance Agency at https://www.ok.gov/ohfa/.

Emergency Funding Programs

Fort Smith Area:

Crawford Sebastian Community Development Council (CSCDC)(LIHEAP)

Phone: (479) 785-2303

Address:1617 S. Zero, Fort Smith, AR 72918

Salvation Army

Phone: (479) 783-6145

Address: 301 N 6th St, Fort Smith, AR 72901

Area Agency on Aging for Senior Citizens (60+ Only)

Phone: (479) 783-4500

Address: 524 Garrison Ave, Fort Smith, AR 72901

Booneville Area:

ARVAC(Arkansas River Valley Area Council)

-Open Tues & Thurs

Phone: (479) 675-3429

Address: 366 N Broadway Ave, Booneville, AR 72927

Area Agency on Aging

Phone: (479) 675-4234

Address: 550 Heritage Dr, Booneville, AR 72927

LeFlore County:

Department of Human Services (LIHEAP)

Phone: (918) 649-2300

Address: 511 S Harper St, Poteau, OK 74953

Salvation Army

Phone: (918) 653-4815

Address: 106 Gretna, Heavener, OK 74937

KIBOIS

Phone: (918) 647-3267

Address: 3111 N Broadway St Suite B, Poteau, OK 74953

Choctaw Nation LIHEAP

Phone: (800) 522-6170

Address: Corner of 16th & Locust, Durant, OK 74953

Waldron Area:

ARVAC(Arkansas River Valley Area Council)

Phone: (479) 637-2871

Address: Memorial Hall, Waldron, AR 72958

Sequoyah County:

Department of Human Services (LIHEAP)

Phone: (918) 776-8000

Address: 1611 S Kerr Blvd, Sallisaw, OK 74955

Cherokee Nation (LIHEAP)

Phone: (918) 775-6226

Address: 110 N Elm St, Sallisaw, OK 74955

Cookson Hills Community Action

Phone: (918) 775-9116

Address: 212 S Elm St, Sallisaw, OK 74955

Medical Emergencies:

We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, the medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner or public agency is acceptable if a certificate is received within seven days after the phone call. AOG shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires; and the certificate can only be renewed once in a 12 month period. Please call our Customer Service Department at 800-842-5690 for more information.

Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.

Low-Income Weatherization Program

Did you know that you can save an average of 35% in energy costs each year by weatherizing your home?* That’s why AOG offers comprehensive residential weatherization programs to help homes that are severely energy-inefficient improve the comfort indoors and reduce energy costs. You could be eligible to receive help to complete weatherization improvements on your home such as insulation, air sealing, window sealants or new windows, etc. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.

Eligible customers include homeowners or leaseholders of a single family home, duplex or manufactured home constructed prior to 2009. For homes that meet the program energy efficiency criteria, weatherization services are provided at no cost.

Residential customers can apply for the weatherization program by submitting an online request or calling AOG Customer Service at 479-784-2000 or 1-800-842-5690.