We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 479-784-2000 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.
In addition, AOG has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:
We are here to help! While we cannot waive the charges for your natural gas service, we will work with you to make payment arrangements if you need them or direct you to payment assistance agencies in your area.
To make a payment or payment arrangement on your account or for more information, please contact us at CustomerServiceQuestions@aogc.com or call us at 1-800-842-5690 or 479-784-2000479-784-2000.
When you enter into a Delayed/Deferred payment agreement, you’re allowed additional time to bring your account up to date. Your full balance due will be divided evenly over an agreed-upon time frame. You’ll still be responsible for paying your monthly bill in addition to your Delayed/Deferred payment agreement amount.
AR Sebastian/Crawford County- CSCDC -Payment assistance and deadlines have been extended. Please visit their website at http://cscdc.info.
AR Franklin/Logan County - ARVAC - Payment assistance and deadlines have been extended. Please visit their website at https://www.arvacinc.org/services/community-programs.
OK - DHS - Payment assistance and deadlines have been extended. Please visit their website at http://okdhslive.org.
CSCDC website : https://cscdc.net/
ARVAC website : https://www.arvacinc.org/services/community-programs
Oklahoma DHS website : http://www.okdhslive.org/
The Low-Income Home Energy Assistance Program (LIHEAP) provides individuals and families with short-term fuel assistance. Persons receiving LIHEAP are connected to family development resources, which provides a link to long-term resources to help families become self-reliant. The program is designed to lower the energy burden for low-income households, who pay a high proportion of household income for home energy costs, by paying benefits for home energy bills.
In Arkansas, visit https://www.adeq.state.ar.us/energy/assistance/
In Oklahoma, visit https://okdhslive.org/
Did you know that you can save an average of 35% in energy costs each year by weatherizing your home?* That’s why AOG offers comprehensive residential weatherization programs to help homes that are severely energy-inefficient improve the comfort indoors and reduce energy costs. You could be eligible to receive help to complete weatherization improvements on your home such as insulation, air sealing, window sealants or new windows, etc. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.
Eligible customers include homeowners or leaseholders of a single family home, duplex or manufactured home constructed prior to 2009. For homes that meet the program energy efficiency criteria, weatherization services are provided at no cost.
Residential customers can apply for the weatherization program by submitting an online request or calling AOG Customer Service at 479-784-2000 or 1-800-842-5690.