We understand that life can bring unexpected challenges, and we’re here to provide the support you need to ensure you and your loved ones stay warm and comfortable. Explore these options for the variety of ways we provide payment assistance to those in need, or reach out to a helpful customer representative.
Did you know that you can save an average of 35% in energy costs each year by weatherizing your home? That’s why AOG offers comprehensive residential weatherization programs to help homes that are severely energy-inefficient improve the comfort indoors and reduce energy costs. You could be eligible to receive help to complete weatherization improvements on your home such as insulation, air sealing, window sealants or new windows, etc. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.
Eligible customers include homeowners or leaseholders of a single family home, duplex or manufactured home constructed prior to 2009. For homes that meet the program energy efficiency criteria, weatherization services are provided at no cost.
Residential customers can apply for the weatherization program by submitting an online request or calling AOG Customer Service at 479-784-2000 or 1-800-842-5690.
Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by various state counties.
This federally funded program helps pay heating costs for eligible customers. Learn more about the program and how to apply.
AOG will waive the deposit required to establish new services for victims of domestic crimes. To apply for the waiver, click here.
We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, the medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner or public agency is acceptable if a certificate is received within seven days after the phone call. AOG shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires; and the certificate can only be renewed once in a 12 month period. Please call our Customer Service Department at 800-842-5690 for more information.
Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.
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