We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 479-784-2000 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.
In addition, AOG has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:
Plans are underway to end the moratorium on disconnects in Arkansas. Pursuant to Arkansas Public Service Commission (the Commission) Docket No. 20-012-A, Order No. 15, the COVID-19 restrictions on disconnections of past due natural gas bills have a targeted end day of May 3, 2021.
We are here to help! While we cannot waive the charges for your natural gas service, we will work with you to make payment arrangements if you need them or direct you to payment assistance agencies in your area.
When you enter into a Delayed/Deferred payment agreement, you’re allowed additional time to bring your account up to date. Your full balance due will be divided evenly over an agreed-upon time frame. You’ll still be responsible for paying your monthly bill in addition to your Delayed/Deferred payment agreement amount.
AR Sebastian/Crawford County- CSCDC -Payment assistance and deadlines have been extended. Please visit their website at http://cscdc.info.
AR Franklin/Logan County - ARVAC - Payment assistance and deadlines have been extended. Please visit their website at https://www.arvacinc.org/services/community-programs.
OK - DHS - Payment assistance and deadlines have been extended. Please visit their website at http://okdhslive.org.
CSCDC website : https://cscdc.net/
ARVAC website : https://www.arvacinc.org/services/community-programs
Oklahoma DHS website : http://www.okdhslive.org/
The CARES Act funding will be deployed within LIHEAP through two allocations. $6.97 million is being allocated to support a Supplemental Crisis program. $1.23 million will support an Air Conditioning program. These programs will assist low-income households that have accumulated larger than normal past-due balances on their utility bills.
The Emergency Rental Assistance Program is designed to assist households that are unable to pay rent and utilities due to unemployment, a reduction in household income, or other financial hardship as a result of the COVID-19 pandemic.
An “eligible household” is defined as a renter household in which at least one or more individuals meets the following criteria:
Arkansans who have lost income because of the public health emergency are encouraged to apply for rental and housing assistance through the COVID-19 Emergency Solutions Grant. More information about how to apply can be found on the Arkansas Department of Human Services website, or contact the Arkansas Community Action Agencies Association at www.acaaa.org.
Did you know that you can save an average of 35% in energy costs each year by weatherizing your home?* That’s why AOG offers comprehensive residential weatherization programs to help homes that are severely energy-inefficient improve the comfort indoors and reduce energy costs. You could be eligible to receive help to complete weatherization improvements on your home such as insulation, air sealing, window sealants or new windows, etc. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.
Eligible customers include homeowners or leaseholders of a single family home, duplex or manufactured home constructed prior to 2009. For homes that meet the program energy efficiency criteria, weatherization services are provided at no cost.
Residential customers can apply for the weatherization program by submitting an online request or calling AOG Customer Service at 479-784-2000 or 1-800-842-5690.